GM's work out of the SOE offices in San Diego, California, USA, so you must be based there.
You also need to be at least 18 years of age.
This is a full time job which equates to 40 hours a week of work. This is not a 9-6 job with Saturdays/Sundays off, so be aware.
We look for people from a strong customer service background, with a desire to help people. You need to have great social skills and a sense of humour never hurts!
If you meet all of the above criteria you should submit your resume to mstein@wiredtalent.com
As you may or may not know, Customer Service has recently changed our policy regarding going AFK while in combat. The sad truth here is that CS has been giving hundreds of warnings, and dozens of suspensions daily for people doing this, and yet the issue continues to grow. A very large portion of the SWG community feels it is ok to AFK level pets, or AFK grind junk loot for reverse engineering. This can be seen by the huge number of players who do it on a daily basis, regardless of the repercussions. At this point, the CS team can not honestly police the issue any longer. The daily sweeps of the common areas for this consume an enormous amount of time, time that we could be spending helping players. While we do not condone this in anyway, it is much like base busting in the fact that the issue is too large for us to oversee and correct one person at a time.
Two important side notes to this are the following:
Game disruption - If a player is disrupting game play, we will remove them. Disrupting game play is not defined as a group of players out in the middle of nowhere AFK killing random mobs at their spawn point. Game disruption only applies to players who are making it impossible to continue a quest line and things of that manner.
Previous Warnings - If a player has been previously warned, suspended, or had their account terminated for this we will not remove those warnings, or reactivate that account. This simply comes down to breaking the rule while it was in place.
Characters moving WITHOUT items will ONLY be allowed to take their appearance, experience and skills with them. All items, pets, credits, badges, etc. will NOT transfer with character.
Characters moving WITH items will NOT be allowed to take their factory crates or resources. The override function will allow the move to proceed even if those items exist on the character; they will not, however, be restored.
Characters moving WITH items will transfer with datapad objects that do not contain another item, with the exception of housing structures, which will transfer regardless.
Factories, vendors, ships (items in a POB, or installed components), droids, etc that contain items are not guaranteed to transfer correctly. Please empty them first. The override function will allow the move to proceed even if those items exist on the character; they will not, however, be restored.
Characters moving WITH items will NOT be made the owner of any bio-linked or tuned items that were not originally linked / tuned to them.
Same server, account to account transfers WITH items will only retain ownership of bio-linked or tuned items if those items are in the player's inventory, or packed up houses at the time of the transfer. Similarly, structure ownership will only be retained if the structure is packed up in the datapad at the time of the transfer. Structures, bio-linked, and tuned items that are not transferred with the character (in the inventory or datapad) will not have their ownership transferred. These items and structures WILL be lost as Customer Service will be unable to transfer the ownership after the transfer is complete.
It is highly recommended that you do not give away or destroy existing items upon requesting a transfer, as it is possible that your move request may be denied. Items deleted or given away in anticipation of a future move will not be replaced.
If you already have two characters on a galaxy you wish to move to, you will need to delete one of the characters to make room for the transferred character.
Player Association Affiliations: We will be removing any Player Association affiliation as part of the character move process.
Characters that are less than 6 months old will not be moved to Galaxies.
You will not be able to login to your character for 2 hours after the character has been transferred.
When moving characters between accounts, you must be the registered owner of both accounts. You will be required to enter a valid credit card as the only form of payment for this character move service. If you are currently paying for your account with a Game Card or GlobalCollect or other official payment options, you must submit credit card information using the billing information fields provided.
No refunds will be permitted once your request is approved and processed. If you change your mind about moving your characters after they have already been moved, you will need to fill out an additional Request Form to move the characters back to the original Galaxy or account and you will again be charged the applicable transfer fees. In the event that you return to your originating Galaxy, items, credits, pets, structures, or any other tangible game components can not be restored upon return to that Galaxy.
All approved requests will be processed when reasonably practicable to do so. SOE reserves the right to deny any attempted request to transfer in its sole and absolute discretion for any reason or no reason.
The Request Form cannot be used to move more than one character; if you would like to move multiple characters to multiple Galaxies, you will need to fill out additional Request Forms (and pay the applicable transfer fees).
There are no discounts for multiple transfer requests. The fees described above apply for each Request Form.
If you attempt to transfer characters in violation of these guidelines and restrictions, any laws, the Terms of Use for Star Wars Galaxies or the Rules and Policies (for instance, attempting to transfer characters from another person's account or to or from an account purchased by or for you or given to you where you are not the original registered user of that account), the characters will not be moved, your request will not be processed or approved and your account(s) will be subject to review and appropriate disciplinary action taken.
Character names are not guaranteed on galaxy-to-galaxy transfers. If the character's name has already been used on the Galaxy you wish to move to, you will be able to enter a new name in the field provided (subject to the terms and conditions of the Character Naming Policy).
Account-to-account transfers on the same Galaxy will require a name change. You will be given the option to choose a new name.
If you currently have 8 characters across all Galaxies, you will need to delete one in order to make a transfer.
Greetings! GM's will NEVER ask for your account information or password. If you are approached by someone pretending to be a GM asking for such, please /report the request from them by typing /report and their name exactly as it appears, and file a petition by going to http://www.support.station.sony.com/ Please also remember never to disclose your station name or password to anyone. Thank you!
Submitting a Customer Service Ticket In-Game(0) While in-game press "H" or "CTRL+H" to bring up the Help Screen which will notify you that the game will minimize and open a browser window. Click "OK" to minimize the game and allow the browser window to open. You may also go directly to http://support.station.sony.com/ if you are not in game.
Note: If this is your first time using the new system it will request you to verify your email address. Type in your current email address and an email with a verification link will be sent to it. If you do not receive it, be sure to check your junk mail folders for the email.
After verifying your email, you will reach the ticket screen where important information should be automatically filled in for you. Please select a "Category" that applies to your ticket, and fill in the "Subject" and "Question" fields to inform us of your issue.
Once done, click "Continue" to submit your ticket to Customer Service.
How to check the status of your ticket:
While in-game press "H" or "CTRL+H" to bring up the Help Screen which will notify you that the game will minimize and open a browser window. Click "OK" to minimize the game and allow the browser window to open. You may also go directly to http://support.station.sony.com/ if you are not in game and wish to check ticket status.
On the Knowledge Base screen, click on the "Service History" tab.
In the Service History screen, click on "Questions" to view your open ticket as well as any past tickets you have submitted.
Using a Reloadable Visa or MasterCard for Sony Games(0) Have you ever wanted to explore a different option for your billing plan? Wished there was an alternative to using a credit or debit card to fund your monthly subscription? There are other options, including the 'reloadable card' provided by most major credit institutions. These reloadable cards have all the convenience, flexibility, and security of a normal credit or debit card, and they allow you another option for your payments.
Parents who want their children to be able to subscribe to an online game, but don't want to give them full access to their credit cards or bank accounts will also find these reloadable cards to be a great convenience and added security measure. If you have never heard of these cards, or really don't know how they work, click on this link to view a full explanation of what they are, where you can get them, and how you can use them.
Did you know that Customer Service has a shiny new blog up on the Station.com website? This week, find out about the latest happenings in Customer Service, from the Star Wars Galaxies Warden program to the Vanguard server merges. Find out these things and more at the Customer Service Station Blog!
In a further effort to help remove the clutter of un-used structures from the game, Customer Service will now be flagging all structures owned by any character on an account that is banned as abandoned. This status change will happen at the time of that accounts termination.
How will this affect you?
The removal of the house will remove the player from the citizenship list of a city if they were part of a player city. Items in these structures will not be recoverable to any player who may have been on the admin list. Please be sure that you do not store items of value in other player's homes. Being the person to find and remove the abandoned house will reward you per the normal house clean up rules.
You will find all of the above in our knowledge base as article number 17917.
Sharon Morris Senior Customer Service Manager SWG/Vanguard/Planetside/Matrix Online
A note from Lead GM Maenar of Customer Service on Mandalorian Gloves and Belts-
Greetings!
Customer Service would like to make the community aware that the development team has confirmed the crafting of Mandalorian Gloves and Mandalorian Belts is currently bugged. The Customer Service team will now be replacing Mandalorian Gloves and Belts that have been crafted after this recent patch (6.9) due to the impossibility of getting a socket during the crafting session. It is important that all such returned schematics are NOT crafted again until the issue is fixed, which will be addressed in an upcoming hotfix.
Corrected the subject. We apologize for any confusion this may have caused. - Valara
Star Wars Galaxies is a registered trademark of Lucasfilm Ltd. and Sony Online Entertainment
All rights are reserved.
Search
Staff
| 
| 
| 
| 
-Active :1656
-Non active :352