In-game, Account/Billing and Technical Support will be closed on Friday, December 25th in observance of the Christmas holiday.
In-game Support will re-open on Saturday, December 26th and will be open with reduced staffing levels through Friday, January 1st.The team will return to normal coverage on Saturday, December 2nd.
Account/Billing and Technical Support will re-open on Monday, December 28th, and operate with reduced staffing levels through Friday, January 1st. The team will return to normal operation on Monday, January 4th.
While the teams will work to address your issue as quickly as possible, response times may be longer than normal during the next few weeks. We appreciate your understanding and patience during this time, and will respond to you as soon as we can.
In an effort to further streamline the closed-server character transfer process, several account and character requirements have been put in place. Please review the following before submitting your request:
The account the transfer is being requested from/for must be active.
The requested character must be level 5 or higher
The requested character must be out of the tutorial
The destination server must have an open slot available to receive the character
If your request does not meet these guidelines, a GM will reply to your incident with any necessary details: if requests for multiple characters are made, all qualifying characters will be transferred, and the GM will reply with a follow-up contact to verify what was and was not moved.
If you have any questions or concerns regarding a prospective transfer, please submit a help request through http://support.station.sony.com/petition, and be sure to use the [SWG] Character Transfers category when filling out the required information.
Ethan Nason / Gourney Senior GM / Subject Matter Expert Star Wars Galaxies Customer Service
Due to the overwhelming success of the recent Free Character Transfer Service, we want to inform you that on October 15, 2009, at 5:00 PM PT, Sony Online Entertainment (SOE) will close the following 12 Star Wars Galaxies servers:
Corbantis
Europe-Infinity
Intrepid
Kauri
Kettemoor
Lowca
Naritus
Scylla
Tarquinas
Tempest
Valcyn
Wanderhome
Character creation will be disabled on the affected servers beginning September 15, 2009 at 4:00 AM PDT.
In accordance with the server closure date, the Free Character Transfer service has been extended through October 15. 2009. Between September 15, 2009 and October 15, 2009 at 4:59 PM PT all characters on the affected servers are eligible for a one way, one time Free Character Transfer* to any of the remaining thirteen (13) Star Wars Galaxies servers. After October 15, 2009 at 5:00 PM PT, any characters and their associated items and structures remaining on the identified servers being closed will no longer be accessible on your Star Wars Galaxies or Station Access account.
We appreciate your loyalty and commitment to Star Wars Galaxies and value having you in the community. We hope that you will continue to play on one of the 13 thriving Star Wars Galaxies servers and look forward to sharing many more new and exciting Star Wars™ themed adventures with you in the coming months as we introduce the Chronicle Master System, Death Troopers, and the upcoming Galactic Civil War enhancements.
In connection with the identified servers, Free Character Transfer Service will be available through 4:59 PM PDT on October 15, 2009. This "Free Character Transfer Service” only applies to a one-time/once per character move from an identified server to be closed to one of the remaining galaxy servers as determined by SOE in its sole and absolute discretion. All characters much be transferred to and from the same Station account.
Your character must be located on one of the original 10 ground planets at the time of your transfer request to perform a server transfer. The original 10 ground planets are Corellia, Dantooine, Dathomir, Endor, Lok, Naboo, Rori, Talus, Tatooine, and Yavin 4.
For purposes of this Free Character Transfer Service, the identified servers closing October 15, 2009 include: Corbantis, Intrepid, Kauri, Kettemoor, Lowca, Naritus, Scylla, Tarquinas, Tempest, Valcyn, Europe-Infinity and Wanderhome.
To access the Free Character Transfer Service, you must login to Star Wars Galaxies with the character you would like to transfer. You will be notified that your character qualifies for the free character transfer service opportunity when you login. Eligible characters may also enter "/freects" to begin the transfer process. Only one character may be transferred at a time. Please read and respond carefully to each question and answer entry you type. All Character Transfers are considered final and cannot be reversed.
Free Character Transfer Service terms and limitations: Please be aware that Vendors and contents of Vendors will not transfer. Items equipped by the character (and/or contained within items equipped by the character) will transfer. Items in the character's inventory (and/or contained within items in the character's inventory) will transfer. Items in the character's bank (and/or contained within items in the character's bank) will transfer. Items in the character's datapad (and/or contained within items in the character's datapad) will transfer. Items that do not qualify as either "items equipped by the character" or "items in the character's datapad" as noted in the aforementioned terms, will not transfer.
Please note that any items that are connected to your in-game structures must be packed up with the structure(s) or they will not be transferred.
Character names are not guaranteed on galaxy-to-galaxy transfers. If the character's name has already been used on the Galaxy you wish to move to, you will be able to enter a new name in the field provided (subject to the terms and conditions of the Character Naming Policy).
Character transfers from one account to another are not part of the Free Character Transfer Service.
If you attempt to transfer characters in violation of these guidelines, restrictions, the Terms of Use for Star Wars Galaxies, the Software License and Limited Warranty agreement or the Rules and Policies (for instance, attempting to transfer characters from another person's account or to or from an account purchased by or for you for another person on which you are not the original registered user of that account), the characters will not be moved, your request will not be processed or approved, and your account(s) will be subject to review and appropriate disciplinary action taken.
Any characters that are not transferred before the October 15, 2009 server closure date will be removed from your character list.
Sony Online Entertainment and LucasArts do not ensure continuous or error-free access, use or availability of any game content, feature, game-play or server and may change, modify, disable, suspend or remove any such content, feature, game-play or server at their sole discretion.
STAR WARS GALAXIES™ SERVER CLOSURE F.A.Q.
Which servers will be closing?
The following 12 servers will be closing on Thursday, October 15 2009:
-Corbantis
-Europe-Infinity
-Intrepid
-Kauri
-Kettemoor
-Lowca
-Naritus
-Scylla
-Tarquinas
-Tempest
-Valcyn
-Wanderhome
When will these 12 servers be closed?
These servers will be closing on Thursday, October 15, 2009, at 4:40 PM Pacific Time.
Why are you closing these 12 Star Wars Galaxies Servers?
The Free Character Transfer Service launched earlier this year with the intention of allowing players to transfer to servers with more active communities, creating a more vibrant and memorable Star Wars Galaxies gaming experience. The Free Character Transfer Service was a phenomenal success, leaving the less active servers in an undesirable position. In order to help streamline the current and new user experience, we have made the decision to close the less active servers and focus on the thriving Star Wars Galaxies servers.
Can I move my characters off of these servers?
Yes, you can move any character from the 12 identified servers up until Thursday, October 15, 2009 at 4:59 PM PT. Please see http://starwarsgalaxies.station.sony.com/freects/ for terms and conditions.
Will I be charged to move my characters from these servers?
No. If you take advantage of the Free Character Transfer Service before Thursday, October 15, 2009 at 5:00 PM PT, you will not be charged to transfer your characters to one of the 13 destination servers including:
-Ahazi
-Bloodfin
-Bria
-Chilastra
-Eclipse
-Europe-Chimaera
-Europe-FarStar
-Flurry
-Gorath
-Radiant
-Shadowfire
-Starsider
-Sunrunner
Where can I find out more information on the Free Character Transfer Service?
What if my account is inactive/closed but I want to move my characters off of these servers?
You must reactivate your account by visiting thewww.station.sony.com and entering a valid credit card or Game Time card. Once your account is active, paid, and in good standing you will be able to transfer your character using the Free Character Transfer Service through October 15, 2009.
What happens if I am not able to transfer my characters from these servers before October 15th 2009, can I move my characters after October 15th 2009?
Beginning October 16th, 2009 at 12:01 AM PT you will be able to contact Customer Support and for the standard Character Transfer fee of $50.00 you will be able to schedule a transfer for your character, eligible structures and inventory.
Please be aware that the Character Transfer Service from closed servers does not guarantee that all inventory items will be transferred. Due to the unique nature of moving a character from a closed server, the Character Transfer Service may take additional time to process.
Unfortunately, if you’re on a server that’s slated to be closed you will have to make the move in order to continue playing Star Wars Galaxies.
I like playing the game by myself and don’t care how many players are on my particular server at a given time. Can you just leave me be and let me keep playing?
Sorry, but in an effort to improve the gameplay experience for everyone, all characters on the identified servers must be moved. We encourage everyone to take advantage of the Free Character Transfer Service before October 15, 2009 so that you can move your character at no charge.
Does this mean you’re shutting down Galaxies?
No, not at all. We have lots of new content and updates planned for Galaxies and remain committed to making the game an enjoyable and engrossing experience. The server closure is an effort to improve the gameplay experience for all of our players.
As of a month or so ago I am no longer looking after SWG In-game customer service. I have worked on SWG for what must be 3 years give or take a few months! It has certainly been a busy but fun time!
Accounts, billing and technical support was never under my realm and will remain as is, but Head GM Maenar will now look after the GM team that answer your in-game tickets! Many of you will know Maenar as he has worked on SWG from beta - we're an old group here You're in fantastic hands.
Thank you all, and I hope to see you in other realms!
Please update your e-mail address and opt-in status to be eligible to receive communications from Star Wars Galaxies including the upcoming E-mail Collection System* items.
Opening and reading Star Wars galaxies e-mails is about to get a whole lot more rewarding!
To ensure we have the latest contact information for your Star Wars Galaxies account, please update the e-mail address on your Star Wars Galaxies account. To receive updates, information and special offers you will need to opt-in to receive e-mails from Star Wars Galaxies.
Updating your account e-mail and opt-in status will minimize lost e-mails, e-mails being marked as spam, and ensure you are kept up-to-date with the latest information concerning Star Wars Galaxies.
Click on "Account" then "E-Mail Settings" in the top menu.
Enter your password in the "Password" field and click "Continue".
A new window called "E-mail Settings" will appear. Here you can see the current e-mail on file with SOE and whether or not it has been verified. If your e-mail is not verified, you should click on the "Verify" button to do so. If you do not wish to change your e-mail address skip to step 6.
Click on the "Change" button if you wish to update your e-mail address. You will be prompted to enter a security question for your protection. Enter the answer and click "OK".
Enter your new e-mail address in the "New E-mail Address" field and re-enter it in the "Confirm New E-mail" field and click "OK". We recommend using a reputable e-mail provider to help ensure delivery of e-mails from SOE.
Now you will need to verify your e-mail address and make sure you can receive e-mails from SOE. Click the "Verify your e-mail address" button.
You will be prompted to enter a security question for your protection. Enter the answer and click "OK". An "E-mail Verification" window will appear informing you that an e-mail has been sent to your e-mail address on file.
You will receive an e-mail from Station@station.sony.com with an e-mail verification link. If you do not receive an e-mail within 3 hours, please check your "spam" and "junk e-mail" folders. Also, add station@station.sony.com and info@soe.com to your Address Book. Click HERE for instructions on adding e-mail addresses to your Address Book.
Once you receive the e-mail address verification e-mail, click on the included link. This will open a web browser and you will be prompted to enter your password. Enter your password in the "Password" field and click "Continue". You will now see that your e-mail address has been verified.
Now, be sure to scroll down and check " Star Wars Galaxies?" from the Games list to OPT-IN and click "OK" to receive e-mails about Star Wars Galaxies. If you do not do this you will not receive email updates, information and special offers related to Star Wars Galaxies.
Congratulations, your e-mail address has been updated and verified! Please note that due to the nature of the internet we do not guarantee that all e-mails will be delivered as intended.
Click on "My Account" then "Change E-Mail Settings" in the top menu.
Enter your "Station Username" and "Password" in the empty fields and click "Continue".
This is the "E-mail Settings" page, here you can see the current e-mail on file with SOE and whether or not it has been verified. If you do not wish to change your e-mail address skip to step 7.
Click on the "Change" button if you wish to update your e-mail address. You will be prompted to enter a security question for your protection. Enter the answer and click "OK".
Enter your new e-mail address in the "New E-mail Address" field and re-enter it in the "Confirm New E-mail" field and click "OK". We recommend using a reputable e-mail provider to help ensure delivery of e-mails from SOE.
Now you will need to verify your e-mail address and make sure you can receive e-mails from SOE. Click the "Verify your e-mail address" button.
You will be prompted to enter a security question for your protection. Enter the answer and click "OK". An "E-mail Verification" window will appear informing you that an e-mail has been sent to your e-mail address on file.
You will receive an e-mail from Station@station.sony.com with an e-mail verification link. If you do not receive an e-mail within 3 hours, please check your "spam" and "junk e-mail" folders. Also, add station@station.sony.com and info@soe.com to your Address Book. Click HERE for instructions on adding e-mail addresses to your Address Book.
Once you receive the e-mail address verification e-mail, click on the included link. This will open a web browser and you will be prompted to enter your password. Enter your password in the "Password" field and click "Continue". You will now see that your e-mail address has been verified.
Now, be sure to scroll down and check " Star Wars Galaxies?" from the Games list to OPT-IN and click "OK" to receive e-mails about Star Wars Galaxies. If you do not do this you will not receive email updates, information and special offers related to Star Wars Galaxies.
Congratulations, your e-mail address has been updated and verified! Please note that due to the nature of the internet we do not guarantee that all e-mails will be delivered as intended.
*The Email Collection Item is only available by applying the unique key code to your current, valid Station account with an active, paid Star Wars Galaxies subscription in good standing. Each key code can only be used once. The items are awarded on a one per character basis and can be claimed in-game using the "/claim" feature. Sony Online Entertainment is not responsible for the guaranteed delivery of emails. To be eligible to receive emails from SOE or Star Wars Galaxies you must Opt-in using the Station Account Management tools located at https://account.station.sony.com/au...ns!input.action. Please ensure that info@soe.com is added to your address book. For information on adding info@soe.com to your address book visit http://www.station.sony.com/add_to_contacts.vm.
Saturday is Independence Day in the United States - 07/02/2009
This Saturday is Independence Day in the United States. We hope that everyone who is celebrating has a wonderful and safe holiday, and you get to enjoy the day with all your friends and family, either in game or in person.
We would also like to extend our most sincere thanks to all members of the United States armed services for keeping us safe. We appreciate all you do.
Please note that the SOE offices will be closed on Friday, July 3rd, and we will be offering limited in-game support during normal business hours. Happy 4th of July!
The chat team is doing voice chat maintenance tomorrow at 7 AM PDT and they estimated it will take 2 hours. Voice chat will not be available to players during the maintenance.
On Thursday, June 4, at 4:00 AM PDT all U.S. and European galaxies will be taken down for server maintenance and a Hotfix.
When the Hotfix is complete, all galaxies will be live but unavailable while we complete final testing. All galaxies will be made available after that time.
4:00 AM PDT (Los Angeles) / 6:00 AM CDT (Austin) / 7:00 AM EDT (New York) 11:00 PM GMT / 1:00 PM CET (Berlin) / 9:00 PM (Tokyo) / 11:00 PM AEDT (Sydney)
In an effort to streamline ticket submission for the end-user, we're going to be eliminating the current sub-category level, and consolidating the existing category structure. Here is a general overview of the current categories and what will be available going forward:
Account: Will remain; see note below
Character Transfers: Will remain
Banking and Commerce: Being removed: bank issues can go under Character; bazaar and vendor purchase issues can go under Items
Collections: Being removed; use Character
Combat: Being removed; use Character for problems with commands or abilities, and Community Standards for concerns about potential combat-related exploits
Community Standards: Will remain
Communications: Being removed; use Character
Controls / Options / UI: Being removed; use Character
Crafting: Will remain; all crafting, DWB assembly, BM incubation and reverse engineering issues should be submitted under this category
Faction/GCW: Being removed; use Character or Missions / Quests / Instances as appropriate
Guilds: Will remain, renamed to Player Associations
Instance Issues: Being removed; consolidated under Missions / Quests / Instances
Items: Will remain
Missions / Quests / NPC's: Will remain, slight name change to Missions / Quests / Instances
Player Character: Will remain, name change to Character
Player Cities: Will remain
Player Structures: Will remain
Rewards: Being removed, use Character
Space: Will remain
Stuck Character: Will remain, slight name change to Stuck Character/NPC
Trading Card Game: Will remain
Travel and Movement: Being removed, use Character or Stuck Character/NPC as needed
Vendors: Being removed, use Character if you have a problem as a vendor owner, or Items if you are trying to make a purchase or retrieve an item from a purchase
For any inquires about Billing or Technical Support related issues, log in on http://help.station.sony.com/cgi-bi...ser/std_alp.php; this is the Billing/Tech Support part of our support site, and their category and routing structure is specifically set up to deal with those types of issues. (the GM team can re-route tickets to them if one gets submitted through the in-game process)
Our priority categories have not changed:
Community Standards is where concerns about fraud, theft, harassment, disruption, spamming/advertising, language or exploits should be filed for prompt attention
Stuck Character/NPC is where players who cannot move, clone or travel should file their ticket: this can also be used when a quest-related NPC/spawn is stuck in the geometry and can not be accessed.
Issues filed under the priority categories that aren't of a priority nature will be re-routed to the appropriate category and queue and dealt with in the order received.
These changes should not adversely effect your ability to submit a help ticket: we have not required a sub-category in ticket submissions for several months in anticipation of these changes.
If you have any questions about the new process, you're welcome to drop me a PM.
-Ethan
Star Wars Galaxies is a registered trademark of Lucasfilm Ltd. and Sony Online Entertainment
All rights are reserved.
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